Welcome to Total Site Web Services (accessible via totalsiteservice.com, hereinafter referred to as “the Website,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, services, applications, and tools (collectively, the “Services”).
By accessing the Website, filling out our contact forms, or purchasing any of our Services (including Web Design & Development, Digital Marketing, Search Engine Optimization, and App Development), you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must immediately cease using our Website and Services.
1. Services Provided
Total Site operates as a digital agency specializing in growth solutions for service-based businesses. Our core services include:
- Custom Web Design & Development
- Digital Marketing Strategies & Campaigns
- Search Engine Optimization (SEO)
- Mobile Application Development
All services are delivered based on independent, hand-crafted project scopes or service-level agreements executed between Total Site and the Client.
2. Client Responsibilities & Asset Uploads
To ensure successful project delivery, clients must cooperate fully with our team.
- Content Provision: If a project requires specific text, descriptions, branding assets, photos, or corporate logos, the Client is responsible for submitting these via our Client Content Upload Portal or designated channels in a timely manner.
- Delays: Total Site is not responsible for missed deadlines or project delays resulting from a client’s failure to provide necessary assets, feedback, or approvals.
3. Payment Terms, Activations, and Subscriptions
- Project Fees: Upfront setup or project activation fees must be paid in full or according to an agreed-upon split-payment milestone schedule before engineering and final staging development begins.
- Recurring Retainers: Optional monthly maintenance, secure cloud hosting, SEO updates, and ongoing technical support plans are billed as automatic recurring subscriptions.
- Failed Payments: If a recurring subscription payment fails, Total Site reserves the right to temporarily suspend live website hosting, remove search visibility indexing, or pause active campaigns until the account balance is settled.
4. Intellectual Property Rights
- Our Intellectual Property: All content, designs, underlying light code frameworks, text, imagery, templates, and software configurations generated on the Website by Total Site are owned exclusively by us or our licensors and are protected under United States copyright laws.
- Client Ownership: Upon full receipt of all final milestone payments, ownership of the custom frontend visual design elements and copy created specifically for the Client’s website transfers to the Client. Total Site retains the right to display the completed work in our professional online portfolio.
5. Independent Contractor & Non-Agency Identity
Total Site operates strictly as an independent digital contractor. For clients utilizing our systems for outbound workflows, business verification, or operational notification layouts, the Client acknowledges that:
- Total Site does not operate as your legal agent, partner, or joint employer.
- The Client is independently responsible for ensuring their business registrations, trade entities, and telecommunication footprints remain in good standing with relevant state or federal authorities.
6. Limitation of Liability & Performance Disclaimer
- No Guarantee of Income: While we design hand-crafted websites and marketing engines built for results, Total Site does not make any explicit or implicit guarantees regarding exact call volumes, lead generation metrics, or search engine ranking positions on Google or Bing.
- Indirect Damages: To the maximum extent permitted by law, Total Site, its directors (including Frankie), and team members shall not be liable for any indirect, incidental, special, or consequential damages—including lost revenue, field downtime, or business data interruption—arising from the use or temporary unavailability of our staging layouts or live servers.
7. Third-Party Links & Software Integrations
Our Website and delivered products may contain integrations or links to third-party assets, forms, payment gateways (such as Stripe), or security layers (such as Google reCAPTCHA). These external elements operate under their own independent privacy structures and service guidelines. Total Site does not exercise control over, nor assume liability for, the content or processing mechanics of external software.
8. Governing Law
These Terms and your operational relationship with Total Site shall be governed by, and construed in accordance with, the laws of the State of Georgia, United States, without regard to its conflict of law principles. Any legal disputes arising under these terms must be resolved exclusively within the state or federal courts located in Georgia.
9. Modifications to These Terms
Total Site reserves the right to revise or update these Terms and Conditions at any time without prior individual notice. Any modifications will become effective immediately upon being posted live to this page. Your continued use of the Website or our digital tools following the posting of modifications constitutes your binding acceptance of the updated Terms.
10. Contact Information
If you have any questions, compliance inquiries, or project clarification requests regarding these Terms and Conditions, please reach out to us at:
- Email: contact@totalsiteservice.com
- Phone: (678) 382-3832